Support

Write to support@iskralabs.app. Tell us your account's email address and, for a control box, its ID (it starts with IL_).

The sign-in code doesn't arrive

Look in your spam or junk folder and check the address you typed. A code works for 10 minutes; you can ask for a new one after a minute.

I got an invitation

Install Unik and sign in with the email address the invitation was sent to: it is waiting for you in the app. Using another address? Enter the code from the email in the app. Email invitations work for 7 days, QR codes for 10 minutes.

A box is already on someone else's yacht

A box belongs to one yacht at a time. If it's yours, for example because you bought the boat, report it in the app or write to us with the box ID. After checking proof of ownership, we can release it.

The app can't reach a box

Turn Bluetooth on, allow Bluetooth for Unik in Settings, and stay close to the box.

A yacht disappeared from my app

Your access has ended: the owner set an end date, removed you, or deleted the yacht. Ask the owner for a new invitation.

Deleting your account

In the app, open Profile → Delete account and confirm with a new code. This also deletes the yachts you own, so transfer them to a member first if they should keep them.

Privacy questions and requests: support@iskralabs.app. See the privacy policy.